EVENT RECAP: CCW LAS VEGAS 2026 Fresh off CCW in Las Vegas, one thing became abundantly clear: artificial intelligence has moved beyond the pilot phase. Across nearly every keynote, product announcement, and customer discussion, AI agents, automation, and...
PRODUCT SPOTLIGHT: SIMPLIFAI One of the biggest themes we heard at CCW 2026 was that organizations often don't fully understand their existing contact center environments before introducing AI, migrating platforms, or making major configuration changes. SimplifAI was...
The customer experience (CX) landscape is evolving fast. Enterprises expect flawless journeys across CCaaS, UCaaS, AI, and omnichannel environments. That’s where the Occam Partner Program comes in. It’s built for companies and professionals delivering or influencing...
What makes a customer happy with a company's service? Is it how easily they can find the answers to their questions in a few interactions? Or maybe it's the friendliness and expediency of live-agent interactions? Or perhaps it's the way that they feel like their...
Thanks to the internet, social media, and the rapid pace of innovation, customer expectations are changing faster than some companies can keep up with. In a competitive market where customer service delivery significantly affects how brands are perceived,...
As your business grows, so does your call center’s incoming calls. How can you be sure your infrastructure is going to be able to take the strain? By implementing a robust stress test schedule, you can have the peace of mind that your technology will be up to the job....
When it comes to buying a new car, you don’t just look at the picture and take the word of Brian the sales guy when he tells you how great the car is. You want to get behind the wheel and put it through its paces. You want to be sure when you hit the breaks hard that...
Whilst unsavory scenes of people clambering over one another for the best Black Friday deals seems to have subsided in the UK, an ever growing number of UK retailers are embracing this US imported sales event and one point has become abundantly clear; Christmas...
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