PRODUCT SPOTLIGHT: SIMPLIFAI
One of the biggest themes we heard at CCW 2026 was that organizations often don’t fully understand their existing contact center environments before introducing AI, migrating platforms, or making major configuration changes.
SimplifAI was built to solve exactly that problem.
In minutes, SimplifAI analyzes your contact center configuration and delivers three distinct views of your environment:
Technical View
Documents routing logic, integrations, and dependencies exactly as they’re configured, giving technical teams a complete understanding of how the environment actually works.
Business View
Uses AI to generate easy-to-understand visual customer journeys, helping business stakeholders see the customer experience without deciphering complex configuration files.
Assurance View
Identifies critical workflows and validation priorities, providing a roadmap for testing and reducing risk before changes impact customers.
Instead of relying on outdated documentation, manual discovery sessions, or assumptions, your team gains a complete picture of your environment in a fraction of the time.
Whether you’re preparing for AI, planning a migration, or simply looking to reduce operational risk, SimplifAI provides the visibility needed to move forward with confidence.
Before you transform your customer experience, make sure you understand it.
SimplifAI turns CCaaS configuration files into visual clarity and automated validation instantly.
