EVENT RECAP: CCW LAS VEGAS 2026 Fresh off CCW in Las Vegas, one thing became abundantly clear: artificial intelligence has moved beyond the pilot phase. Across nearly every keynote, product announcement, and customer discussion, AI agents, automation, and...
PRODUCT SPOTLIGHT: SIMPLIFAI One of the biggest themes we heard at CCW 2026 was that organizations often don't fully understand their existing contact center environments before introducing AI, migrating platforms, or making major configuration changes. SimplifAI was...
As contact centers become more complex, many MSPs and CX partners are facing the same challenge: customers don't fully understand how their environments actually work. AI-powered routing, virtual agents, omnichannel workflows, and constant configuration changes have...
Occam’s MSP Partner Program create recurring revenues externally while reducing rework internally. Here’s how: Introduction Every Managed Service Provider (MSP) and Systems Integrator (SI) decision-maker wants to benefit from increased recurring MSP revenue...
Success in Occam's MSP Partner Program starts with mindset. Our best partners align around proof, performance, and measurable growth—not promises or logos. Redefining Partnership Most vendors call resellers “partners.” Few mean it. At Occam, partnership is...
The managed services landscape has never been more competitive. Today’s enterprises demand flawless, omnichannel customer experiences while expecting their Managed Service Providers (MSPs) and Systems Integrators (SIs) to deliver faster, more reliably, and with...
Value-Added Resellers (VAR’s), Systems Integrators (SI’s), and Contact Center Vendors play a critical role in delivering seamless customer service solutions. Whether you’re implementing new integrations, upgrading systems, or enhancing customer interaction pathways,...
Occam Razor is now available on the Five9 CX Marketplace and can be easily integrated with the Five9 Platform August 8, 2022 - Occam Networks announced its partnership with Five9, an industry-leading provider of cloud contact center solutions. Occam's flagship...
When delivering a successful migration for your cloud-based contact center clients, part of your role as a value-added reseller or systems integrator will be to check all functionalities of the CX environment. It's up to you to ensure that the client's specifications...
Contact centers, for all their progress over the years, are often still viewed as traditional enterprises – internal stakeholders can sometimes contribute to this perception by clinging on to legacy systems and processes. An ever-increasing number of businesses are...
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