Capacity testing is used by contact centers to evaluate the performance and load capability of the various individual components that make up a Contact Center environment for when it’s needed the most. “The worst possible time to discover that your Contact Center...
A VoIP service is only as good as its weakest quality metric. That's why investing in high-quality VoIP testing tools to analyze call quality is crucial for businesses to stay ahead of potential problems and maintain a positive communication experience for customers....
Businesses aren’t migrating their contact center solutions to the cloud for no reason. This move can help you leverage advanced technologies, streamline processes, and provide seamless support across multiple channels. However, effective cloud contact center migration...
As we step into a new year, we at Razor want to take a moment to reflect on the remarkable achievements of 2024. It was a year filled with innovation, growth, and most importantly, ensuring that our customers could deliver world-class experiences to their own...
The Misconception About Cloud MigrationsRecently, I had an interesting conversation with one of our sales team about a prospective customer. The customer was moving their on-premise contact center to the cloud but felt they didn’t need any testing or monitoring...
In the realm of outbound testing, accuracy, reliability, and control are non-negotiable. At Razor, we’ve built a platform for testing and monitoring your Outbound Voice and Outbound SMS carriers circuits and routes, these products are called Razor Outbound Voice...
What is Customer Experience in Contact Centers?Customer Experience (CX) encompasses the entirety of a customer's interactions with a company's contact center across various communication channels. This includes every touchpoint—from phone calls and emails to live...
System Integrators (SIs), Value-Added Resellers (VARs), and Vendors face the complex challenge of delivering, managing, and supporting customer experience ecosystems that are reliable, scalable, and efficient. Whether it's deploying new platforms, supporting existing...
With nearly everything moving to the cloud, it’s no surprise that contact centers are migrating as well. However, what does a cloud-based contact center offer that traditional ones don’t? Let’s find out in this post. But first…What is a cloud contact center andhow...
"Why should we spend time and money testing, we are buying Cloud?" When organizations migrate their contact centers to the cloud, one of the most common assumptions is that the cloud provider will take care of everything, including platform performance and...
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