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Why SI’s, VAR’s, and Vendors Choose Razor as Their Assurance Partner

Why SI’s, VAR’s, and Vendors Choose Razor as Their Assurance Partner

System Integrators (SIs), Value-Added Resellers (VARs), and Vendors face the complex challenge of delivering, managing, and supporting customer experience ecosystems that are reliable, scalable, and efficient. Whether it's deploying new platforms, supporting existing...

Understanding VoIP Latency: How it Impacts Call Quality & Ways to Reduce It on Your Calls

Understanding VoIP Latency: How it Impacts Call Quality & Ways to Reduce It on Your Calls

When you think of your VoIP service call quality and customer satisfaction, latency may not come to mind. However, the audio experience is a huge part of the overall call quality of your VoIP phone system. When customers complain about dropped calls, choppiness, or...

How Automated Testing Saved Call Center Christmas

How Automated Testing Saved Call Center Christmas

Whilst unsavory scenes of people clambering over one another for the best Black Friday deals seems to have subsided in the UK, an ever growing number of UK retailers are embracing this US imported sales event and one point has become abundantly clear; Christmas...