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Why load testing should be a crucial piece in your on-boarding process


To Err is Human…to Load is Divine! Customer : “We’d like to ensure our cloud contact centre operates to specification before we go live with a load test!”

April 15, 2020

7 Tips for Implementing a DevOps Infrastructure Successfully


The move towards a DevOps methodology for your call center is no small undertaking. There’s no quick and easy road to creating an agile environment, but there are some key considerations that will help you along the way. In this article, we’ve listed seven useful tips that will guide you towards a sustainable DevOps transformation.

March 20, 2020

Choosing the Right DevOps Tools


Introducing DevOps methodology into your organization not only requires a cultural shift within the business, but for teams to adopt and implement the proposed new practices, they need the right tools that will fit into this model by helping to eliminate silos and, instead, encourage collaboration.

March 13, 2020

DevOps Model for Call Centers: The Pros and Cons


In a typical pre DevOps scenario, even simple configurations would require management sign-offs and endless dialogue between operations and development teams. Thanks to advances in automated testing, however, repeatable processes become possible with minimal disturbance to the organization and provide an optimized way of collaborating between a contact center’s system management and improvement teams. The […]

February 28, 2020

5 Considerations for Continuous Testing Tools in DevOps


Thanks to the internet, social media, and the rapid pace of innovation, customer expectations are changing faster than some companies can keep up with. In a competitive market where customer service delivery significantly affects how brands are perceived, organizations need a new and proactive approach to responding to changes and providing value to the customer.

February 21, 2020

Why Effective IVR Testing Is Critical For Good CX


Delivering exceptional customer service is the priority of every business. When this crucial function is optimized, your organization will face fewer challenges and have more time and resources to dedicate to growth and development. Your goal is to create a symbiotic relationship between all of your departments so that your business objectives are always met […]

January 31, 2020

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