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Cost-Effective Cloud Migration Testing Technology


The decision to switch your call center technology to the cloud won’t be one you’ll take lightly. You’ll have weighed up the numerous benefits, from massively improved functionality to reliability and accessibility, with everything geared to enabling your employees to offer the very best customer experience.

June 29, 2021

How Automated Validation Testing Enhances A Contact Center’s Cloud Migration Process


You’ve decided to switch your contact center platform to the cloud. Good decision. You can be sure that within a few years, all your competitors will have taken this step, and you’re staying one step ahead of the game. But, how can you guarantee that vital, error-free transition? The answer […]

May 25, 2021

How to Monitor Agent Connectivity within Genesys Cloud


As an ever-increasing number of organisations shift to Genesys Cloud and realise all of the benefits a CCaaS platform offers, the move to cloud can create a significant challenge for IT teams that are used to having complete visibility and control of their underlying infrastructure.

A male call center agent is monitoring connectivity using Genesis Cloud

November 26, 2020

Call Center Cloud Migration Checklist for Project Scoping


The need for consistent, high-quality customer service across various communication channels and evolving technologies is prompting contact centers with on-premise hardware to move to the cloud. As consumers’ expectations are constantly rising, delivering an unbeatable customer experience is essential for businesses wishing to remain competitive.

September 24, 2020

Automated Functional Testing for Contact Center Cloud


When delivering a successful migration for your cloud-based contact center clients, part of your role as a value-added reseller or systems integrator will be to check all functionalities of the CX environment. It’s up to you to ensure that the client’s specifications are met and that the functional requirements have […]

September 18, 2020

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