Blog

Here are some stories, tips and tools to inspire you!

=

Select the topics you’re interested in:

Found 65 Results
Page 6 of 7

DevOps Model for Call Centers: The Pros and Cons


In a typical pre DevOps scenario, even simple configurations would require management sign-offs and endless dialogue between operations and development teams. Thanks to advances in automated testing, however, repeatable processes become possible with minimal disturbance to the organization and provide an optimized way of collaborating between a contact center’s system […]

February 28, 2020

5 Considerations for Continuous Testing Tools in DevOps


Thanks to the internet, social media, and the rapid pace of innovation, customer expectations are changing faster than some companies can keep up with. In a competitive market where customer service delivery significantly affects how brands are perceived, organizations need a new and proactive approach to responding to changes and […]

February 21, 2020

Why Effective IVR Testing Is Critical For Good CX


Delivering exceptional customer service is the priority of every business. When this crucial function is optimized, your organization will face fewer challenges and have more time and resources to dedicate to growth and development. Your goal is to create a symbiotic relationship between all of your departments so that your […]

January 31, 2020

How to Stress Test a Call Center


As your business grows, so does your call center’s incoming calls. How can you be sure your infrastructure is going to be able to take the strain? By implementing a robust stress test schedule, you can have the peace of mind that your technology will be up to the job. […]

A call center operator performing stress testing in peak hour

December 27, 2019

Page 6 of 7