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Choosing the Right DevOps Tools


Introducing DevOps methodology into your organization not only requires a cultural shift within the business, but for teams to adopt and implement the proposed new practices, they need the right tools that will fit into this model by helping to eliminate silos and, instead, encourage collaboration.

March 13, 2020

Implementing a DevOps Process for Your Call Center


You’re at the exciting stage where your call center is about to embark on the introduction of a DevOps methodology into your processes. It makes a lot of sense to implement this transformation in order to deliver better customer experiences (CX) and improve the productivity and collaborative capabilities of your […]

March 6, 2020

DevOps Model for Call Centers: The Pros and Cons


In a typical pre DevOps scenario, even simple configurations would require management sign-offs and endless dialogue between operations and development teams. Thanks to advances in automated testing, however, repeatable processes become possible with minimal disturbance to the organization and provide an optimized way of collaborating between a contact center’s system […]

February 28, 2020

5 Considerations for Continuous Testing Tools in DevOps


Thanks to the internet, social media, and the rapid pace of innovation, customer expectations are changing faster than some companies can keep up with. In a competitive market where customer service delivery significantly affects how brands are perceived, organizations need a new and proactive approach to responding to changes and […]

February 21, 2020

Why Effective IVR Testing Is Critical For Good CX


Delivering exceptional customer service is the priority of every business. When this crucial function is optimized, your organization will face fewer challenges and have more time and resources to dedicate to growth and development. Your goal is to create a symbiotic relationship between all of your departments so that your […]

January 31, 2020

How to Stress Test a Call Center


As your business grows, so does your call center’s incoming calls. How can you be sure your infrastructure is going to be able to take the strain? By implementing a robust stress test schedule, you can have the peace of mind that your technology will be up to the job. […]

A call center operator performing stress testing in peak hour

December 27, 2019

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