Regression Testing Archives

Occam Partner Program FAQ

Oct 8, 2025 | AI Testing, Alerts and Alarms, All Industries, Automate, Automated Testing, Blog, CCaaS Vendors, Contact Center Installs, CX Assurance, Discover, End to End Testing, English, In Country Calling, IVR/IVA Mapping, Load Testing, Load Testing, Managed Service Providers (MSPs), Monitor, Monitoring, Outbound SMS Testing, Outbound Voice Testing, Quality Assurance, Razor, Regression Testing, Remote Agent Analytics, Systems Integrators, Telecom Carriers, Toll Free Numbers, Uncategorized, User Acceptance Testing, Value Added Resellers, Virtual Agent, Virtual Agents

The customer experience (CX) landscape is evolving fast. Enterprises expect flawless journeys across CCaaS, UCaaS, AI, and omnichannel environments. That’s where the Occam Partner Program comes in. It’s built for companies and professionals delivering or influencing...

A Cloud Based Contact Center Guide

Dec 16, 2024 | AI Testing, All Industries, Blog, Chat Bots, Cloud Migrations, Contact Center Installs, English, Load Testing, Load Testing, Outbound SMS Testing, Razor, Regression Testing, Remote Agent Analytics, Remote Agents, SMS Delivery

With nearly everything moving to the cloud, it’s no surprise that contact centers are migrating as well. However, what does a cloud-based contact center offer that traditional ones don’t? Let’s find out in this post. But first…What is a cloud contact center andhow...

Why VARs, Contact Center Providers, and System Integrators Should Prioritize User Acceptance Testing with Razor

Oct 30, 2024 | All Industries, Automate, Automated Testing, Blog, CCaaS Vendors, Change Management, Cloud Migrations, Contact Center Installs, CX Assurance, End to End Testing, English, Load Testing, Load Testing, Razor, Regression Testing, Retail, Systems Integrators, User Acceptance Testing

Value-Added Resellers (VAR’s), Systems Integrators (SI’s), and Contact Center Vendors play a critical role in delivering seamless customer service solutions. Whether you’re implementing new integrations, upgrading systems, or enhancing customer interaction pathways,...

Implementing DevOps in a Call Center: Practical Guide

Jun 7, 2023 | All Industries, Automate, Automated Testing, Blog, CX Assurance, DevOps, End to End Testing, English, Load Testing, Load Testing, Monitor, Razor, Regression Testing, User Acceptance Testing

Work in a much more collaborative way by removing silos and aligning teams to deliver continuous improvements to your CX operations.Making the change to a DevOps methodology within a call center cannot be done overnight. From getting buy-in from departments to...

Contact Center Cloud Migration Testing: Everything You Need To Know

May 6, 2023 | All Industries, Automate, Blog, CCaaS Vendors, Cloud Migrations, Contact Center Installs, Discover, Documentation, End to End Testing, English, IVR/IVA Mapping, Load Testing, Monitor, Razor, Regression Testing, Systems Integrators, Value Added Resellers

Are you moving your contact center platform to the cloud? With over 80% of contact centers already have taken this step, you’ll be joining a rapidly growing community. If you’re still unsure, here are five clear benefits of cloud-based platforms. They: allow an...

How to Ensure a Smooth Contact Center Cloud Migration

Jul 5, 2021 | All Industries, Automated Testing, Blog, Cloud Migrations, DevOps, Discover, End to End Testing, English, IVR/IVA Mapping, Load Testing, Load Testing, Monitor, Razor, Regression Testing

A contact center cloud migration will have you juggling many moving parts. You have an existing tech stack (okay, so that part might not move so much) to consolidate, stakeholders to reassure, and, above all, customers to keep happy. Minimal disruption to service is...

The True ROI of Test Automation

Feb 7, 2020 | AI Testing, All Industries, Automate, Automated Testing, Blog, CX Assurance, DevOps, End to End Testing, English, Razor, Regression Testing

AI has significantly affected most industries. Over the past 25 years, contact centers have experienced a huge transformation in terms of how they process customer information and the efficiency with which they respond to requests. Automation has enabled flexibility,...

Deploy a DevOps Methodology with Our Experience Testing System

Feb 15, 2019 | All Industries, Automate, Automated Testing, Blog, Change Management, DevOps, Documentation, English, Monitor, Monitoring, Razor, Regression Testing

Technology is the single most significant factor for the speed within which our planet continues to change. However, the approach organizations take to manage this continual change has taken some time to catch up. Even today, when the idea that you can increase...

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