Quality Assurance Archives

Occam Partner Program FAQ

Oct 8, 2025 | AI Testing, Alerts and Alarms, All Industries, Automate, Automated Testing, Blog, CCaaS Vendors, Contact Center Installs, CX Assurance, Discover, End to End Testing, English, In Country Calling, IVR/IVA Mapping, Load Testing, Load Testing, Managed Service Providers (MSPs), Monitor, Monitoring, Outbound SMS Testing, Outbound Voice Testing, Quality Assurance, Razor, Regression Testing, Remote Agent Analytics, Systems Integrators, Telecom Carriers, Toll Free Numbers, Uncategorized, User Acceptance Testing, Value Added Resellers, Virtual Agent, Virtual Agents

The customer experience (CX) landscape is evolving fast. Enterprises expect flawless journeys across CCaaS, UCaaS, AI, and omnichannel environments. That’s where the Occam Partner Program comes in. It’s built for companies and professionals delivering or influencing...

The Occam Partner Program: Turning CX Assurance into MSP Revenue

Oct 3, 2025 | AI Testing, Automated Testing, Blog, Capacity Management, CCaaS Vendors, Cloud Migrations, Contact Centers, CX Assurance, English, Load Testing, Managed Service Providers (MSPs), Monitoring, Quality Assurance, Razor, Systems Integrators, Telecom Carriers, User Acceptance Testing, Value Added Resellers

In today’s contact center as a service (CCaaS) marketplace, pressure is mounting. Customers expect flawless interactions across voice, chat, AI, and digital channels; seamless migrations; and consistent performance across the entire CX environment. SLAs, brand...

Reflecting on 2024: A Year of Milestones and Meaningful Impact

Mar 5, 2025 | All Industries, Blog, Cloud Migrations, CX Assurance, English, Quality Assurance, Razor

As we step into a new year, we at Razor want to take a moment to reflect on the remarkable achievements of 2024. It was a year filled with innovation, growth, and most importantly, ensuring that our customers could deliver world-class experiences to their own...

Occam Announces Partnership with Five9 to Help Create Better Digital Customer Experiences

Aug 8, 2022 | All Industries, Blog, Change Management, Contact Center Installs, CX Assurance, End to End Testing, English, In Country Calling, Press Releases, Quality Assurance, Razor

Occam Razor is now available on the Five9 CX Marketplace and can be easily integrated with the Five9 Platform August 8, 2022 - Occam Networks announced its partnership with Five9, an industry-leading provider of cloud contact center solutions. Occam's flagship...

Understanding VoIP Latency: How it Impacts Call Quality & Ways to Reduce It on Your Calls

Jul 28, 2022 | All Industries, Blog, Call Quality, English, Quality Assurance, Razor, Telephony Carriers, Toll Free Numbers

When you think of your VoIP service call quality and customer satisfaction, latency may not come to mind. However, the audio experience is a huge part of the overall call quality of your VoIP phone system. When customers complain about dropped calls, choppiness, or...

What is Jitter? Improving Call Center Quality Within Your Contact Center

Jun 30, 2022 | All Industries, Blog, Call Quality, English, Quality Assurance

Have you ever had too much caffeine, and suddenly, you start feeling jittery or shaky for the next few hours? Imagine that same feeling, but with your VoIP phone call. Without warning, words are jumbled and mixed around. Parts of sentences have completely disappeared....

Automated Functional Testing for Contact Center Cloud

Sep 18, 2020 | 3rd Party System Verification, Automate, Automated Testing, Blog, Call Quality, CCaaS Vendors, Change Management, Cloud Migrations, DevOps, Documentation, End to End Testing, English, IVR/IVA Mapping, Quality Assurance, Razor, Systems Integrators, Telephony Carriers, Value Added Resellers

When delivering a successful migration for your cloud-based contact center clients, part of your role as a value-added reseller or systems integrator will be to check all functionalities of the CX environment. It's up to you to ensure that the client's specifications...

Contact Center Cloud Migration Strategy: Validation Testing

Sep 11, 2020 | 3rd Party System Verification, Automated Testing, Blog, CCaaS Vendors, Cloud Migrations, CX Assurance, Discover, Documentation, End to End Testing, English, IVR/IVA Mapping, Monitor, Quality Assurance, Razor, Systems Integrators, User Acceptance Testing, Value Added Resellers

Contact centers expect a smooth migration as they move to a CCaaS (Contact Center as a Service) solution. Automated validation testing and monitoring is crucial for a successful cloud migration strategy, so it's just as important for resellers to ensure it's part of...

Features and Capabilities for Migrating to a Cloud Contact Center

Aug 13, 2020 | AI Testing, Alerts and Alarms, All Industries, Automate, Automated Testing, Blog, Call Quality, CCaaS Vendors, Cloud Migrations, Compliance, Contact Center Installs, Discover, Documentation, End to End Testing, English, IVR/IVA Mapping, Load Testing, Load Testing, Monitor, Monitoring, Quality Assurance, Razor, Systems Integrators, Value Added Resellers

If you're migrating to a cloud contact center, you'll want to equip yourself with the tools and technologies to make the transition as smooth and effective as possible. At Occam, we help our clients make the leap by preventing avoidable setbacks through our advanced...

5 Issues Solved By Monitoring Your Contact Center Environment

Apr 20, 2020 | Automate, Automated Testing, Blog, Call Quality, CX Assurance, End to End Testing, English, Homeworkers, Load Testing, Load Testing, Monitor, Monitoring, Quality Assurance, Razor, Remote Agent Analytics, Remote Agents, Telephony Carriers

In the current climate, almost every day brings a new challenge for businesses. Contact centers have been at the forefront, handling unprecedented call volumes and queries for which most organizations don't have a protocol. Remaining efficient while adapting to the...

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