Monitoring Archives

Occam Partner Program FAQ

Oct 8, 2025 | AI Testing, Alerts and Alarms, All Industries, Automate, Automated Testing, Blog, CCaaS Vendors, Contact Center Installs, CX Assurance, Discover, End to End Testing, English, In Country Calling, IVR/IVA Mapping, Load Testing, Load Testing, Managed Service Providers (MSPs), Monitor, Monitoring, Outbound SMS Testing, Outbound Voice Testing, Quality Assurance, Razor, Regression Testing, Remote Agent Analytics, Systems Integrators, Telecom Carriers, Toll Free Numbers, Uncategorized, User Acceptance Testing, Value Added Resellers, Virtual Agent, Virtual Agents

The customer experience (CX) landscape is evolving fast. Enterprises expect flawless journeys across CCaaS, UCaaS, AI, and omnichannel environments. That’s where the Occam Partner Program comes in. It’s built for companies and professionals delivering or influencing...

The Occam Partner Program: Turning CX Assurance into MSP Revenue

Oct 3, 2025 | AI Testing, Automated Testing, Blog, Capacity Management, CCaaS Vendors, Cloud Migrations, Contact Centers, CX Assurance, English, Load Testing, Managed Service Providers (MSPs), Monitoring, Quality Assurance, Razor, Systems Integrators, Telecom Carriers, User Acceptance Testing, Value Added Resellers

In today’s contact center as a service (CCaaS) marketplace, pressure is mounting. Customers expect flawless interactions across voice, chat, AI, and digital channels; seamless migrations; and consistent performance across the entire CX environment. SLAs, brand...

CX Testing for Better Customer Journeys

Jun 18, 2025 | Alerts and Alarms, Automate, Automated Testing, Blog, Capacity Management, CX Assurance, Discover, English, IVR/IVA Mapping, Load Testing, Load Testing, Monitor, Monitoring, Razor, Virtual Agent, Virtual Agents

What makes a customer happy with a company's service? Is it how easily they can find the answers to their questions in a few interactions? Or maybe it's the friendliness and expediency of live-agent interactions? Or perhaps it's the way that they feel like their...

From On-Premise to Cloud: Contact Center Migration

Mar 25, 2025 | AI Testing, Alerts and Alarms, All Industries, Blog, Cloud Migrations, Discover, English, IVR/IVA Mapping, Load Testing, Load Testing, Monitor, Monitoring, Razor, Remote Agents

Businesses aren’t migrating their contact center solutions to the cloud for no reason. This move can help you leverage advanced technologies, streamline processes, and provide seamless support across multiple channels while improving customer engagement. However,...

You Can Outsource Everything  Except Responsibility

Jan 24, 2025 | Alerts and Alarms, All Industries, Automate, Blog, Cloud Migrations, CX Assurance, English, Load Testing, Load Testing, Monitor, Monitoring, Razor

The Misconception About Cloud MigrationsRecently, I had an interesting conversation with one of our sales team about a prospective customer. The customer was moving their on-premise contact center to the cloud but felt they didn’t need any testing or monitoring...

Razor – Always a step ahead of the Competition in Customer Experience Assurance

Jan 16, 2025 | All Industries, Automate, Automated Testing, Blog, CX Assurance, Discover, End to End Testing, English, IVR/IVA Mapping, Load Testing, Load Testing, Monitoring, Razor, Remote Agent Analytics

What is Customer Experience in Contact Centers?Customer Experience (CX) encompasses the entirety of a customer's interactions with a company's contact center across various communication channels. This includes every touchpoint—from phone calls and emails to live...

Why SI’s, VAR’s, and Vendors Choose Razor as Their Assurance Partner

Jan 16, 2025 | Alerts and Alarms, All Industries, Automate, Automated Testing, Blog, Call Quality, CCaaS Vendors, Chat Bots, Cloud Migrations, Contact Center Installs, End to End Testing, English, Load Testing, Load Testing, Monitor, Monitoring, Outbound Voice Testing, Razor, Systems Integrators, Telephony Carriers, Toll Free Numbers, User Acceptance Testing, Value Added Resellers

System Integrators (SIs), Value-Added Resellers (VARs), and Vendors face the complex challenge of delivering, managing, and supporting customer experience ecosystems that are reliable, scalable, and efficient. Whether it's deploying new platforms, supporting existing...

Cost-Effective Cloud Migration Testing Technology

Jun 29, 2021 | All Industries, Automate, Blog, Cloud Migrations, Discover, Documentation, End to End Testing, English, IVR/IVA Mapping, Load Testing, Load Testing, Monitor, Monitoring, Razor

The decision to switch your call center technology to the cloud won't be one you'll take lightly. You'll have weighed up the numerous benefits, from massively improved functionality to reliability and accessibility, with everything geared to enabling your employees to...

Features and Capabilities for Migrating to a Cloud Contact Center

Aug 13, 2020 | AI Testing, Alerts and Alarms, All Industries, Automate, Automated Testing, Blog, Call Quality, CCaaS Vendors, Cloud Migrations, Compliance, Contact Center Installs, Discover, Documentation, End to End Testing, English, IVR/IVA Mapping, Load Testing, Load Testing, Monitor, Monitoring, Quality Assurance, Razor, Systems Integrators, Value Added Resellers

If you're migrating to a cloud contact center, you'll want to equip yourself with the tools and technologies to make the transition as smooth and effective as possible. At Occam, we help our clients make the leap by preventing avoidable setbacks through our advanced...

5 Issues Solved By Monitoring Your Contact Center Environment

Apr 20, 2020 | Automate, Automated Testing, Blog, Call Quality, CX Assurance, End to End Testing, English, Homeworkers, Load Testing, Load Testing, Monitor, Monitoring, Quality Assurance, Razor, Remote Agent Analytics, Remote Agents, Telephony Carriers

In the current climate, almost every day brings a new challenge for businesses. Contact centers have been at the forefront, handling unprecedented call volumes and queries for which most organizations don't have a protocol. Remaining efficient while adapting to the...

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