Occam’s MSP Partner Program create recurring revenues externally while reducing rework internally. Here’s how: Introduction Every Managed Service Provider (MSP) and Systems Integrator (SI) decision-maker wants to benefit from increased recurring MSP revenue...
Success in Occam's MSP Partner Program starts with mindset. Our best partners align around proof, performance, and measurable growth—not promises or logos. Redefining Partnership Most vendors call resellers “partners.” Few mean it. At Occam, partnership is...
The managed services landscape has never been more competitive. Today’s enterprises demand flawless, omnichannel customer experiences while expecting their Managed Service Providers (MSPs) and Systems Integrators (SIs) to deliver faster, more reliably, and with...
The customer experience (CX) landscape is evolving fast. Enterprises expect flawless journeys across CCaaS, UCaaS, AI, and omnichannel environments. That’s where the Occam Partner Program comes in. It’s built for companies and professionals delivering or influencing...
In today’s contact center as a service (CCaaS) marketplace, pressure is mounting. Customers expect flawless interactions across voice, chat, AI, and digital channels; seamless migrations; and consistent performance across the entire CX environment. SLAs, brand...
What makes a customer happy with a company's service? Is it how easily they can find the answers to their questions in a few interactions? Or maybe it's the friendliness and expediency of live-agent interactions? Or perhaps it's the way that they feel like their...
Capacity testing is used by contact centers to evaluate the performance and load capability of the various individual components that make up a Contact Center environment for when it’s needed the most. “The worst possible time to discover that your Contact Center...
Businesses aren’t migrating their contact center solutions to the cloud for no reason. This move can help you leverage advanced technologies, streamline processes, and provide seamless support across multiple channels while improving customer engagement. However,...
The Misconception About Cloud MigrationsRecently, I had an interesting conversation with one of our sales team about a prospective customer. The customer was moving their on-premise contact center to the cloud but felt they didn’t need any testing or monitoring...
What is Customer Experience in Contact Centers?Customer Experience (CX) encompasses the entirety of a customer's interactions with a company's contact center across various communication channels. This includes every touchpoint—from phone calls and emails to live...
UK Registered Address: 5 Yeomans Court, Ware Road, Hertford, Hertfordshire, United Kingdom, SG13 7HJ
© 2014-2025 Occam | Privacy Policy | Cookie Policy | T&C
Company Number: 10302957
