CX Assurance Archives | Page 4 of 6

4 Reasons Contact Center Technology is Like an Eternal Teenager

by Gregg Lander | Mar 8, 2019 | Alerts and Alarms, All Industries, Automate, Automated Testing, Blog, CX Assurance, English, In Country Calling, Monitor, Monitoring, Quality Assurance, Razor

Contact centre technology can be a complex beast! Like a moody teenager it can be unpredictable and prone to erratic behaviour that can leave you red in the face at best! What value can monitoring your contact centre technology really bring to your business? To try...

How Automated Testing Saved Call Center Christmas

by Gregg Lander | Jan 6, 2019 | All Industries, Automate, Automated Testing, Blog, Call Quality, Capacity Management, CCaaS Vendors, CX Assurance, End to End Testing, English, In Country Calling, Load Testing, Load Testing, Quality Assurance, Razor, Retail, Systems Integrators, Telecom Carriers, Telephony Carriers, Toll Free Numbers, Value Added Resellers, Virtual Agent, Wholesale Carriers

Whilst unsavory scenes of people clambering over one another for the best Black Friday deals seems to have subsided in the UK, an ever growing number of UK retailers are embracing this US imported sales event and one point has become abundantly clear; Christmas...

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