The managed services landscape has never been more competitive. Today’s enterprises demand flawless, omnichannel customer experiences while expecting their Managed Service Providers (MSPs) and Systems Integrators (SIs) to deliver faster, more reliably, and with...
The customer experience (CX) landscape is evolving fast. Enterprises expect flawless journeys across CCaaS, UCaaS, AI, and omnichannel environments. That’s where the Occam Partner Program comes in. It’s built for companies and professionals delivering or influencing...
In today’s contact center as a service (CCaaS) marketplace, pressure is mounting. Customers expect flawless interactions across voice, chat, AI, and digital channels; seamless migrations; and consistent performance across the entire CX environment. SLAs, brand...
Businesses aren’t migrating their contact center solutions to the cloud for no reason. This move can help you leverage advanced technologies, streamline processes, and provide seamless support across multiple channels while improving customer engagement. However,...
With nearly everything moving to the cloud, it’s no surprise that contact centers are migrating as well. However, what does a cloud-based contact center offer that traditional ones don’t? Let’s find out in this post. But first…What is a cloud contact center andhow...
The need for consistent, high-quality customer service across various communication channels and evolving technologies is prompting contact centers with on-premise hardware to move to the cloud. As consumers’ expectations are constantly rising, delivering an...
If you're migrating to a cloud contact center, you'll want to equip yourself with the tools and technologies to make the transition as smooth and effective as possible. At Occam, we help our clients make the leap by preventing avoidable setbacks through our advanced...
Introducing DevOps methodology into your organization not only requires a cultural shift within the business, but for teams to adopt and implement the proposed new practices, they need the right tools that will fit into this model by helping to eliminate silos and,...
AI has significantly affected most industries. Over the past 25 years, contact centers have experienced a huge transformation in terms of how they process customer information and the efficiency with which they respond to requests. Automation has enabled flexibility,...
If you're looking to optimize your DevOps approach, automation should be a priority. By providing stability within your framework, you will enable your contact center to continually deliver a high-quality customer experience (CX). This is where essential functions...
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