Businesses aren’t migrating their contact center solutions to the cloud for no reason. This move can help you leverage advanced technologies, streamline processes, and provide seamless support across multiple channels. However, effective cloud contact center migration...
The Misconception About Cloud MigrationsRecently, I had an interesting conversation with one of our sales team about a prospective customer. The customer was moving their on-premise contact center to the cloud but felt they didn’t need any testing or monitoring...
System Integrators (SIs), Value-Added Resellers (VARs), and Vendors face the complex challenge of delivering, managing, and supporting customer experience ecosystems that are reliable, scalable, and efficient. Whether it's deploying new platforms, supporting existing...
Work in a much more collaborative way by removing silos and aligning teams to deliver continuous improvements to your CX operations.Making the change to a DevOps methodology within a call center cannot be done overnight. From getting buy-in from departments to...
Are you moving your contact center platform to the cloud? With over 80% of contact centers already have taken this step, you’ll be joining a rapidly growing community. If you’re still unsure, here are five clear benefits of cloud-based platforms. They: allow an...
Back in 2020 it was clearly a seminal year of unprecedented challenges for Contact Centers throughout the world. These challenges have constituted more than a series of simple operational adjustments. The global pandemic has forced Contact Centers to face head-on the...
A contact center cloud migration will have you juggling many moving parts. You have an existing tech stack (okay, so that part might not move so much) to consolidate, stakeholders to reassure, and, above all, customers to keep happy. Minimal disruption to service is...
The decision to switch your call center technology to the cloud won't be one you'll take lightly. You'll have weighed up the numerous benefits, from massively improved functionality to reliability and accessibility, with everything geared to enabling your employees to...
Contact centers expect a smooth migration as they move to a CCaaS (Contact Center as a Service) solution. Automated validation testing and monitoring is crucial for a successful cloud migration strategy, so it's just as important for resellers to ensure it's part of...
Occam provides AI driven customer experience mapping and validation testing to their customers and to their partners through our experience testing system Razor. Adopting automated validation, User Acceptance Testing and environemnt monitor into your technology set...
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