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Features and Capabilities for Migrating to a Cloud Contact Center

Features and Capabilities for Migrating to a Cloud Contact Center

If you're migrating to a cloud contact center, you'll want to equip yourself with the tools and technologies to make the transition as smooth and effective as possible. At Occam, we help our clients make the leap by preventing avoidable setbacks through our advanced...

The Blinkered Approach to Contact Center Testing

The Blinkered Approach to Contact Center Testing

When it comes to buying a new car, you don’t just look at the picture and take the word of Brian the sales guy when he tells you how great the car is. You want to get behind the wheel and put it through its paces. You want to be sure when you hit the breaks hard that...

How Automated Testing Saved Call Center Christmas

How Automated Testing Saved Call Center Christmas

Whilst unsavory scenes of people clambering over one another for the best Black Friday deals seems to have subsided in the UK, an ever growing number of UK retailers are embracing this US imported sales event and one point has become abundantly clear; Christmas...