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Why Effective IVR Testing Is Critical For Good CX


Delivering exceptional customer service is the priority of every business. When this crucial function is optimized, your organization will face fewer challenges and have more time and resources to dedicate to growth and development. Your goal is to create a symbiotic relationship between all of your departments so that your business objectives are always met […]

January 31, 2020

How to Stress Test a Call Center


As your business grows, so does your call center’s incoming calls. How can you be sure your infrastructure is going to be able to take the strain? By implementing a robust stress test schedule, you can have the peace of mind that your technology will be up to the job. What is a Stress Test? […]

December 27, 2019

How Does the Cost of Occam’s Razor Compare with Competition?


Your IVR/IVA, Natural Language applications and ACD systems are not set-and-forget technologies. Your customer’s experience (CX) needs to be at the heart of how your IVR system processes incoming calls to your call center. Many businesses struggle to understand why inbound calls are being abandoned and are often too slow to identify the issue. While […]

November 19, 2019

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