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Page 6 of 6

How Does the Cost of Occam’s Razor Compare with Competition?


Your IVR/IVA, Natural Language applications and ACD systems are not set-and-forget technologies. Your customer’s experience (CX) needs to be at the heart of how your IVR system processes incoming calls to your call center. Many businesses struggle to understand why inbound calls are being abandoned and are often too slow to identify the issue. While […]

November 19, 2019

How Automated Testing Saved Call Center Christmas


Whilst unsavory scenes of people clambering over one another for the best Black Friday deals seems to have subsided in the UK, an ever growing number of UK retailers are embracing this US imported sales event and one point has become abundantly clear; Christmas shopping officially starts on the last Friday in November.

January 6, 2019

Page 6 of 6