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Page 6 of 6

How to Stress Test a Call Center


As your business grows, so does your call center’s incoming calls. How can you be sure your infrastructure is going to be able to take the strain? By implementing a robust stress test schedule, you can have the peace of mind that your technology will be up to the job. What is a Stress Test? […]

December 27, 2019

How Does the Cost of Occam’s Razor Compare with Competition?


Your IVR/IVA, Natural Language applications and ACD systems are not set-and-forget technologies. Your customer’s experience (CX) needs to be at the heart of how your IVR system processes incoming calls to your call center. Many businesses struggle to understand why inbound calls are being abandoned and are often too slow to identify the issue. While […]

November 19, 2019

How Automated Testing Saved Call Center Christmas


Whilst unsavory scenes of people clambering over one another for the best Black Friday deals seems to have subsided in the UK, an ever growing number of UK retailers are embracing this US imported sales event and one point has become abundantly clear; Christmas shopping officially starts on the last Friday in November.

January 6, 2019

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