What makes a customer happy with a company's service? Is it how easily they can find the answers to their questions in a few interactions? Or maybe it's the friendliness and expediency of live-agent interactions? Or perhaps it's the way that they feel like their...
To Err is Human…to Load is Divine! Customer : “We’d like to ensure our cloud contact centre operates to specification before we go live with a load test!” Cloud Contact Center Provider : No Need! Our contact center cloud solution is built with microservices and can...
Thanks to the internet, social media, and the rapid pace of innovation, customer expectations are changing faster than some companies can keep up with. In a competitive market where customer service delivery significantly affects how brands are perceived,...
Delivering exceptional customer service is the priority of every business. When this crucial function is optimized, your organization will face fewer challenges and have more time and resources to dedicate to growth and development. Your goal is to create a symbiotic...
When it comes to buying a new car, you don’t just look at the picture and take the word of Brian the sales guy when he tells you how great the car is. You want to get behind the wheel and put it through its paces. You want to be sure when you hit the breaks hard that...
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