As the contact center landscape continues to evolve, an ever growing number of organisations have started to focus on migrating from traditional, on-premise contact center operations to the cloud. For many organizations, the contact center is the face of the brand and...
To remain competitive and provide the expected level of customer experience, more and more organisations are looking at cloud contact center solutions – and to you, as a partner, to support their cloud migration projects. To support your customers in the best way...
Occam provides AI driven customer experience mapping and validation testing to their customers and to their partners through our experience testing system Razor. Adopting automated validation, User Acceptance Testing and environemnt monitor into your technology set...
If you're migrating to a cloud contact center, you'll want to equip yourself with the tools and technologies to make the transition as smooth and effective as possible. At Occam, we help our clients make the leap by preventing avoidable setbacks through our advanced...
In the current climate, almost every day brings a new challenge for businesses. Contact centers have been at the forefront, handling unprecedented call volumes and queries for which most organizations don't have a protocol. Remaining efficient while adapting to the...
To Err is Human…to Load is Divine! Customer : “We’d like to ensure our cloud contact centre operates to specification before we go live with a load test!” Cloud Contact Center Provider : No Need! Our contact center cloud solution is built with microservices and can...
You're at the exciting stage where your call center is about to embark on the introduction of a DevOps methodology into your processes. It makes a lot of sense to implement this transformation in order to deliver better customer experiences (CX) and improve the...
If, like many organizations, you currently work in a cycle of Development > Testing > Deployment, you will be all too familiar with the disadvantages of this process. The features of Occam’s Razor Testing platform support DevOps teams in delivering continuous...
As your business grows, so does your call center’s incoming calls. How can you be sure your infrastructure is going to be able to take the strain? By implementing a robust stress test schedule, you can have the peace of mind that your technology will be up to the job....
When it comes to buying a new car, you don’t just look at the picture and take the word of Brian the sales guy when he tells you how great the car is. You want to get behind the wheel and put it through its paces. You want to be sure when you hit the breaks hard that...
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