Alerts and Alarms Archives

Occam Partner Program FAQ

Oct 8, 2025 | AI Testing, Alerts and Alarms, All Industries, Automate, Automated Testing, Blog, CCaaS Vendors, Contact Center Installs, CX Assurance, Discover, End to End Testing, English, In Country Calling, IVR/IVA Mapping, Load Testing, Load Testing, Managed Service Providers (MSPs), Monitor, Monitoring, Outbound SMS Testing, Outbound Voice Testing, Quality Assurance, Razor, Regression Testing, Remote Agent Analytics, Systems Integrators, Telecom Carriers, Toll Free Numbers, Uncategorized, User Acceptance Testing, Value Added Resellers, Virtual Agent, Virtual Agents

The customer experience (CX) landscape is evolving fast. Enterprises expect flawless journeys across CCaaS, UCaaS, AI, and omnichannel environments. That’s where the Occam Partner Program comes in. It’s built for companies and professionals delivering or influencing...

CX Testing for Better Customer Journeys

Jun 18, 2025 | Alerts and Alarms, Automate, Automated Testing, Blog, Capacity Management, CX Assurance, Discover, English, IVR/IVA Mapping, Load Testing, Load Testing, Monitor, Monitoring, Razor, Virtual Agent, Virtual Agents

What makes a customer happy with a company's service? Is it how easily they can find the answers to their questions in a few interactions? Or maybe it's the friendliness and expediency of live-agent interactions? Or perhaps it's the way that they feel like their...

VoIP Testing Tools

Apr 11, 2025 | Alerts and Alarms, All Industries, Blog, Call Quality, CCaaS Vendors, English, Mobile Network Operators, Outbound SMS Testing, Razor, Remote Agent Analytics, Remote Agents, Systems Integrators, Telecom Carriers, Telephony Carriers, Value Added Resellers

A VoIP service is only as good as its weakest quality metric. That's why investing in high-quality VoIP testing tools to analyze call quality is crucial for businesses to stay ahead of potential problems and maintain a positive communication experience for customers....

From On-Premise to Cloud: Contact Center Migration

Mar 25, 2025 | AI Testing, Alerts and Alarms, All Industries, Blog, Cloud Migrations, Discover, English, IVR/IVA Mapping, Load Testing, Load Testing, Monitor, Monitoring, Razor, Remote Agents

Businesses aren’t migrating their contact center solutions to the cloud for no reason. This move can help you leverage advanced technologies, streamline processes, and provide seamless support across multiple channels while improving customer engagement. However,...

You Can Outsource Everything  Except Responsibility

Jan 24, 2025 | Alerts and Alarms, All Industries, Automate, Blog, Cloud Migrations, CX Assurance, English, Load Testing, Load Testing, Monitor, Monitoring, Razor

The Misconception About Cloud MigrationsRecently, I had an interesting conversation with one of our sales team about a prospective customer. The customer was moving their on-premise contact center to the cloud but felt they didn’t need any testing or monitoring...

Why SI’s, VAR’s, and Vendors Choose Razor as Their Assurance Partner

Jan 16, 2025 | Alerts and Alarms, All Industries, Automate, Automated Testing, Blog, Call Quality, CCaaS Vendors, Chat Bots, Cloud Migrations, Contact Center Installs, End to End Testing, English, Load Testing, Load Testing, Monitor, Monitoring, Outbound Voice Testing, Razor, Systems Integrators, Telephony Carriers, Toll Free Numbers, User Acceptance Testing, Value Added Resellers

System Integrators (SIs), Value-Added Resellers (VARs), and Vendors face the complex challenge of delivering, managing, and supporting customer experience ecosystems that are reliable, scalable, and efficient. Whether it's deploying new platforms, supporting existing...

Features and Capabilities for Migrating to a Cloud Contact Center

Aug 13, 2020 | AI Testing, Alerts and Alarms, All Industries, Automate, Automated Testing, Blog, Call Quality, CCaaS Vendors, Cloud Migrations, Compliance, Contact Center Installs, Discover, Documentation, End to End Testing, English, IVR/IVA Mapping, Load Testing, Load Testing, Monitor, Monitoring, Quality Assurance, Razor, Systems Integrators, Value Added Resellers

If you're migrating to a cloud contact center, you'll want to equip yourself with the tools and technologies to make the transition as smooth and effective as possible. At Occam, we help our clients make the leap by preventing avoidable setbacks through our advanced...

Why Effective IVR Testing Is Critical For Good CX

Jan 31, 2020 | AI Testing, Alerts and Alarms, All Industries, Automate, Automated Testing, Blog, Chat Bots, CX Assurance, DevOps, English, IVR/IVA Mapping, Monitor, Monitoring, Quality Assurance, Razor, Virtual Agents

Delivering exceptional customer service is the priority of every business. When this crucial function is optimized, your organization will face fewer challenges and have more time and resources to dedicate to growth and development. Your goal is to create a symbiotic...

4 Reasons Technical Teams Love Occam’s Experience Testing System

Nov 22, 2019 | Alerts and Alarms, All Industries, Automate, Automated Testing, Blog, Capacity Management, Compliance, CX Assurance, DevOps, Documentation, End to End Testing, Monitor, Monitoring, Razor

If you’re part of the team responsible for delivering a great customer experience, you’ll certainly feel a lot of pressure and expectation to maintain and optimize the service and infrastructure you manage. Some days, your direct line may ring just as often as the...

How Does the Cost of Occam’s Razor Compare with Competition?

Nov 19, 2019 | AI Testing, Alerts and Alarms, All Industries, Automate, Blog, CX Assurance, Discover, Documentation, English, IVR/IVA Mapping, Monitor, Razor

Your IVR/IVA, Natural Language applications and ACD systems are not set-and-forget technologies. Your customer's experience (CX) needs to be at the heart of how your IVR system processes incoming calls to your call center. Many businesses struggle to understand why...

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