Remote Agent Analytics Archives

Occam Partner Program FAQ

Oct 8, 2025 | AI Testing, Alerts and Alarms, All Industries, Automate, Automated Testing, Blog, CCaaS Vendors, Contact Center Installs, CX Assurance, Discover, End to End Testing, English, In Country Calling, IVR/IVA Mapping, Load Testing, Load Testing, Managed Service Providers (MSPs), Monitor, Monitoring, Outbound SMS Testing, Outbound Voice Testing, Quality Assurance, Razor, Regression Testing, Remote Agent Analytics, Systems Integrators, Telecom Carriers, Toll Free Numbers, Uncategorized, User Acceptance Testing, Value Added Resellers, Virtual Agent, Virtual Agents

The customer experience (CX) landscape is evolving fast. Enterprises expect flawless journeys across CCaaS, UCaaS, AI, and omnichannel environments. That’s where the Occam Partner Program comes in. It’s built for companies and professionals delivering or influencing...

VoIP Testing Tools

Apr 11, 2025 | Alerts and Alarms, All Industries, Blog, Call Quality, CCaaS Vendors, English, Mobile Network Operators, Outbound SMS Testing, Razor, Remote Agent Analytics, Remote Agents, Systems Integrators, Telecom Carriers, Telephony Carriers, Value Added Resellers

A VoIP service is only as good as its weakest quality metric. That's why investing in high-quality VoIP testing tools to analyze call quality is crucial for businesses to stay ahead of potential problems and maintain a positive communication experience for customers....

Razor – Always a step ahead of the Competition in Customer Experience Assurance

Jan 16, 2025 | All Industries, Automate, Automated Testing, Blog, CX Assurance, Discover, End to End Testing, English, IVR/IVA Mapping, Load Testing, Load Testing, Monitoring, Razor, Remote Agent Analytics

What is Customer Experience in Contact Centers?Customer Experience (CX) encompasses the entirety of a customer's interactions with a company's contact center across various communication channels. This includes every touchpoint—from phone calls and emails to live...

A Cloud Based Contact Center Guide

Dec 16, 2024 | AI Testing, All Industries, Blog, Chat Bots, Cloud Migrations, Contact Center Installs, English, Load Testing, Load Testing, Outbound SMS Testing, Razor, Regression Testing, Remote Agent Analytics, Remote Agents, SMS Delivery

With nearly everything moving to the cloud, it’s no surprise that contact centers are migrating as well. However, what does a cloud-based contact center offer that traditional ones don’t? Let’s find out in this post. But first…What is a cloud contact center andhow...

How to Monitor Agent Connectivity within Genesys Cloud

Nov 26, 2020 | All Industries, Blog, CX Assurance, English, Homeworkers, Razor, Remote Agent Analytics, Remote Agents

As an ever-increasing number of organisations shift to Genesys Cloud and realise all of the benefits a CCaaS platform offers, the move to cloud can create a significant challenge for IT teams that are used to having complete visibility and control of their underlying...

5 Issues Solved By Monitoring Your Contact Center Environment

Apr 20, 2020 | Automate, Automated Testing, Blog, Call Quality, CX Assurance, End to End Testing, English, Homeworkers, Load Testing, Load Testing, Monitor, Monitoring, Quality Assurance, Razor, Remote Agent Analytics, Remote Agents, Telephony Carriers

In the current climate, almost every day brings a new challenge for businesses. Contact centers have been at the forefront, handling unprecedented call volumes and queries for which most organizations don't have a protocol. Remaining efficient while adapting to the...

How Our Free Monitoring Software Helped Remote Call Centers

Apr 16, 2020 | All Industries, Blog, Call Quality, End to End Testing, English, Homeworkers, In Country Calling, Monitor, Monitoring, Razor, Remote Agent Analytics, Remote Agents, Telephony Carriers

COVID-19 had thrown call centers into what is arguably one of the most testing times the industry has ever faced. A quick scroll through the social media pages of some of the world’s biggest brands revealed streams of complaints from customers whose calls were...

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