"Why should we spend time and money testing, we are buying Cloud?" When organizations migrate their contact centers to the cloud, one of the most common assumptions is that the cloud provider will take care of everything, including platform performance and...
Value-Added Resellers (VAR’s), Systems Integrators (SI’s), and Contact Center Vendors play a critical role in delivering seamless customer service solutions. Whether you’re implementing new integrations, upgrading systems, or enhancing customer interaction pathways,...
Work in a much more collaborative way by removing silos and aligning teams to deliver continuous improvements to your CX operations.Making the change to a DevOps methodology within a call center cannot be done overnight. From getting buy-in from departments to...
The ‘Cloud’ Contact Center has been the number one IT buzzword of the past two decades, proving the concept is no passing fad. It arguably represents the most fundamental adjustment in Contact Center practices in recent years. But what is it, how is it different from...
Buying from the large players was often perceived as the safest choice. Why? Because going with the trusted legacy brand was seen to offer the most security, reliability, and quality. The risk of embarking on large projects often exposed decision-makers because they...
Are you moving your contact center platform to the cloud? With over 80% of contact centers already have taken this step, you’ll be joining a rapidly growing community. If you’re still unsure, here are five clear benefits of cloud-based platforms. They: allow an...
Back in 2020 it was clearly a seminal year of unprecedented challenges for Contact Centers throughout the world. These challenges have constituted more than a series of simple operational adjustments. The global pandemic has forced Contact Centers to face head-on the...
Occam Razor is now available on the Five9 CX Marketplace and can be easily integrated with the Five9 Platform August 8, 2022 - Occam Networks announced its partnership with Five9, an industry-leading provider of cloud contact center solutions. Occam's flagship...
When you think of your VoIP service call quality and customer satisfaction, latency may not come to mind. However, the audio experience is a huge part of the overall call quality of your VoIP phone system. When customers complain about dropped calls, choppiness, or...
Have you ever had too much caffeine, and suddenly, you start feeling jittery or shaky for the next few hours? Imagine that same feeling, but with your VoIP phone call. Without warning, words are jumbled and mixed around. Parts of sentences have completely disappeared....
UK Registered Address: 5 Yeomans Court, Ware Road, Hertford, Hertfordshire, United Kingdom, SG13 7HJ
© 2014-2025 Occam | Privacy Policy | Cookie Policy | T&C
Company Number: 10302957
