Blog

Here are some stories, tips and tools to inspire you!

=

Select the topics you’re interested in:

Found 64 Results
Page 4 of 7

How to Monitor Agent Connectivity within Genesys Cloud


As an ever-increasing number of organisations shift to Genesys Cloud and realise all of the benefits a CCaaS platform offers, the move to cloud can create a significant challenge for IT teams that are used to having complete visibility and control of their underlying infrastructure.

A male call center agent is monitoring connectivity using Genesis Cloud

November 26, 2020

Call Center Cloud Migration Checklist for Project Scoping


The need for consistent, high-quality customer service across various communication channels and evolving technologies is prompting contact centers with on-premise hardware to move to the cloud. As consumers’ expectations are constantly rising, delivering an unbeatable customer experience is essential for businesses wishing to remain competitive.

September 24, 2020

Automated Functional Testing for Contact Center Cloud


When delivering a successful migration for your cloud-based contact center clients, part of your role as a value-added reseller or systems integrator will be to check all functionalities of the CX environment. It’s up to you to ensure that the client’s specifications are met and that the functional requirements have been achieved.

September 18, 2020

ROI of Validation Testing for Cloud Migration Projects


To remain competitive and provide the expected level of customer experience, more and more organisations are looking at cloud contact center solutions – and to you, as a partner, to support their cloud migration projects.

August 25, 2020

Page 4 of 7