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Call Center Cloud Migration Checklist for Project Scoping


The need for consistent, high-quality customer service across various communication channels and evolving technologies is prompting contact centers with on-premise hardware to move to the cloud. As consumers’ expectations are constantly rising, delivering an unbeatable customer experience is essential for businesses wishing to remain competitive.

September 24, 2020

Automated Functional Testing for Contact Center Cloud


When delivering a successful migration for your cloud-based contact center clients, part of your role as a value-added reseller or systems integrator will be to check all functionalities of the CX environment. It’s up to you to ensure that the client’s specifications are met and that the functional requirements have been achieved.

September 18, 2020

ROI of Validation Testing for Cloud Migration Projects


To remain competitive and provide the expected level of customer experience, more and more organisations are looking at cloud contact center solutions – and to you, as a partner, to support their cloud migration projects.

August 25, 2020

Features and Capabilities for Migrating to a Cloud Contact Center


If you’re migrating to a cloud contact center, you’ll want to equip yourself with the tools and technologies to make the transition as smooth and effective as possible. At Occam, we help our clients make the leap by preventing avoidable setbacks through our advanced Contact Center validation system, Razor.

August 13, 2020

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