The managed services landscape has never been more competitive. Today’s enterprises demand flawless, omnichannel customer experiences while expecting their Managed Service Providers (MSPs) and Systems Integrators (SIs) to deliver faster, more reliably, and with...
Value-Added Resellers (VAR’s), Systems Integrators (SI’s), and Contact Center Vendors play a critical role in delivering seamless customer service solutions. Whether you’re implementing new integrations, upgrading systems, or enhancing customer interaction pathways,...
Occam Razor is now available on the Five9 CX Marketplace and can be easily integrated with the Five9 Platform August 8, 2022 - Occam Networks announced its partnership with Five9, an industry-leading provider of cloud contact center solutions. Occam's flagship...
When delivering a successful migration for your cloud-based contact center clients, part of your role as a value-added reseller or systems integrator will be to check all functionalities of the CX environment. It's up to you to ensure that the client's specifications...
Contact centers, for all their progress over the years, are often still viewed as traditional enterprises – internal stakeholders can sometimes contribute to this perception by clinging on to legacy systems and processes. An ever-increasing number of businesses are...
You're at the exciting stage where your call center is about to embark on the introduction of a DevOps methodology into your processes. It makes a lot of sense to implement this transformation in order to deliver better customer experiences (CX) and improve the...
If you're looking to optimize your DevOps approach, automation should be a priority. By providing stability within your framework, you will enable your contact center to continually deliver a high-quality customer experience (CX). This is where essential functions...
If, like many organizations, you currently work in a cycle of Development > Testing > Deployment, you will be all too familiar with the disadvantages of this process. The features of Occam’s Razor Testing platform support DevOps teams in delivering continuous...
Testing. We all know its not the most exciting part of a development project, but there is no denying how vital it is. There will come a stage in any growing contact center’s lifetime when a manual test is no longer sufficient, and automated testing needs to be...
In the early stages of your contact center’s growth and expansion, manually testing your customer journey may have been the only option available at the time, either due to budgetary constraints or lack of available technology. However, in an age where customer...
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