"Why should we spend time and money testing, we are buying Cloud?" When organizations migrate their contact centers to the cloud, one of the most common assumptions is that the cloud provider will take care of everything, including platform performance and...
You've decided to switch your contact center platform to the cloud. Good decision. You can be sure that within a few years, all your competitors will have taken this step, and you’re staying one step ahead of the game. But, how can you guarantee that vital, error-free...
When delivering a successful migration for your cloud-based contact center clients, part of your role as a value-added reseller or systems integrator will be to check all functionalities of the CX environment. It's up to you to ensure that the client's specifications...
Contact centers expect a smooth migration as they move to a CCaaS (Contact Center as a Service) solution. Automated validation testing and monitoring is crucial for a successful cloud migration strategy, so it's just as important for resellers to ensure it's part of...
As the contact center landscape continues to evolve, an ever growing number of organisations have started to focus on migrating from traditional, on-premise contact center operations to the cloud. For many organizations, the contact center is the face of the brand and...
To Err is Human…to Load is Divine! Customer : “We’d like to ensure our cloud contact centre operates to specification before we go live with a load test!” Cloud Contact Center Provider : No Need! Our contact center cloud solution is built with microservices and can...
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