Contact Centers Archives

What Makes a Great MSP Partner?

Dec 3, 2025 | AI Testing, All Industries, Automate, Automated Testing, Blog, CCaaS Vendors, Change Management, Contact Centers, CX Assurance, End to End Testing, English, Load Testing, Load Testing, Load Testing, Managed Service Providers (MSPs), Monitor, Monitoring, Quality Assurance, Razor, Systems Integrators, Uncategorized, User Acceptance Testing

Success in Occam's MSP Partner Program starts with mindset. Our best partners align around proof, performance, and measurable growth—not promises or logos. Redefining Partnership Most vendors call resellers “partners.” Few mean it. At Occam, partnership is...

The Occam Partner Program: Turning CX Assurance into MSP Revenue

Oct 3, 2025 | AI Testing, Automated Testing, Blog, Capacity Management, CCaaS Vendors, Cloud Migrations, Contact Centers, CX Assurance, English, Load Testing, Managed Service Providers (MSPs), Monitoring, Quality Assurance, Razor, Systems Integrators, Telecom Carriers, User Acceptance Testing, Value Added Resellers

In today’s contact center as a service (CCaaS) marketplace, pressure is mounting. Customers expect flawless interactions across voice, chat, AI, and digital channels; seamless migrations; and consistent performance across the entire CX environment. SLAs, brand...

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