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EVENT RECAP: CCW LAS VEGAS 2026 Fresh off CCW in Las Vegas, one thing became abundantly clear: artificial intelligence has moved beyond the pilot phase. Across nearly every keynote, product announcement, and customer discussion, AI agents, automation, and...
PRODUCT SPOTLIGHT: SIMPLIFAI One of the biggest themes we heard at CCW 2026 was that organizations often don't fully understand their existing contact center environments before introducing AI, migrating platforms, or making major configuration changes. SimplifAI was...
As contact centers become more complex, many MSPs and CX partners are facing the same challenge: customers don't fully understand how their environments actually work. AI-powered routing, virtual agents, omnichannel workflows, and constant configuration changes have...
