AI-Powered Contact Center Assurance

That Works With Any
Technology Stack

Tech Stack

Razor by Occam, seamlessly integrates with all major contact center platforms, CCaaS systems, CRM tools, and cloud infrastructure, helping enterprises, MSPs, VARs, and SIs deliver reliable, high-performing customer experiences — regardless of the existing technology.

 

Supported Platforms

Razor is vendor-agnostic and supports on-premise, cloud, and hybrid deployments.

8x8
Avaya
AWS
Cisco
Five9
Genesys
Google Cloud
Microsoft
NICE
Salesforce
ServiceNow
Twilio
Zoom
8x8
Avaya
AWS
Cisco
Five9
Genesys
Google Cloud
Microsoft
NICE
Salesforce
ServiceNow
Twilio
Zoom

Designed for Enterprises, MSPs, VARs & Partners

Enterprises

  • Automate testing across voice, digital, IVR, and bots
  • Proactively monitor end-to-end environments to alert on customer-impacting issues
  • Gain full visibility into multi-vendor environments

Managed Service Providers (MSPs)

  • Multi-client, multi-tenant support for automated contact center monitoring
  • Deliver right, first time and deliver fast, on client projects
  • Consistent assurance across all client deployments
  •  Scale services efficiently without adding headcount

VARs & System Integrators (SIs)

  • Bundle Razor with Avaya, Cisco, Five9, Genesys, NICE, AWS deals
  • Reduce deployment risk with automated pre- and post-go-live testing
  • Non-competitive, vendor-neutral solution for multi-platform environments

Referral Partners

  • Easy-to-position, high-value solution for clients
  • No technical lift required
  • Earn referral incentives for qualified introductions

Why Razor

Tech-Agnostic Automation: Works seamlessly across cloud, on-prem, and hybrid environments.

Proactive Testing: Automates end-to-end testing of voice, digital, IVR, bots, and integrations—helping identify issues during deployments, after system changes, or following updates.

Continuous Monitoring: Provides ongoing assurance across multi-vendor contact center environments, surfacing anomalies and performance gaps so they can be addressed quickly.

End-to-End Visibility: Gives teams a clear view of system performance and operational health across all platforms, reducing manual troubleshooting and improving efficiency.

One Platform. Any Stack.
Better Customer Experience.

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Tech stacks and employees