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What makes a customer happy with a company's service? Is it how easily they can find the answers to their questions in a few interactions? Or maybe it's the friendliness and expediency of live-agent interactions? Or perhaps it's the way that they feel like their...
Capacity testing is used by contact centers to evaluate the performance and load capability of the various individual components that make up a Contact Center environment for when it’s needed the most. “The worst possible time to discover that your Contact Center...
A VoIP service is only as good as its weakest quality metric. That's why investing in high-quality VoIP testing tools to analyze call quality is crucial for businesses to stay ahead of potential problems and maintain a positive communication experience for customers....
