See What Your Contact Center Will Actually Do—Before It Breaks in Production

Meet with Occam at CCW and get a live view of your CCaaS environment in minutes—not weeks—without all the documentation and guesswork.

Schedule Your CCW Meeting
Automated Workflow

For CX leaders and their partners, the real risk isn’t deployment.

It’s the unknown impact of change at release time.

Modern contact centers are complex. AI routing, virtual agents, omnichannel orchestration, and constant configuration changes are creating environments that are tough for all stakeholders to fully understand, and then something breaks.

You don’t just need more visibility.

You need to understand.
  • What your contact center actually does today
  • How every change ripples across systems
  • Where automation introduces unintended behavior
  • What will break before it reaches production

Meet SimplifAI from Occam

At CCW, Occam is showcasing SimplifAI—a new way to turn CCaaS configuration complexity into clear, actionable intelligence. Upload a configuration file and get clarity in minutes.

SimplifAI transforms raw CCaaS configurations into:

  • Visual routing + architecture maps
  • End-to-end customer journey flows
  • Dependency + impact analysis
  • AI-prioritized validation plans
  • Regression testing guidance

Simplifai CCaaS Configuration Intelligence Platform

Reduce Release Risk.
Increase Confidence and Understanding.

SimplifAI is built for teams responsible for keeping contact centers stable while they evolve.

It helps you:

  • Prevent unintended customer experience issues before release
  • Identify hidden dependencies across systems and flows
  • Reduce regression testing cycles from weeks to hours
  • Align technical and business stakeholders on one view of reality
  • Validate AI and automation changes with confidence
  • Eliminate guesswork in CCaaS migrations and updates

See Your Environment in 3 Steps

Automated Process

#1

Upload a sample configuration

Securely share a CCaaS configuration file before CCW.

AI

#2

Get AI-generated visibility in minutes, not days

SimplifAI converts it into visual flows, dependencies, and risk insights.

Workflow

#3

Meet in-person and walk through it at CCW

Meet with Occam to review the real data and take home the outputs.

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Book a Private CCW Working Session

We’re limiting meetings to focused, high-value sessions with enterprise CX teams and their partners

During your session, we’ll show you:

  • How your routing logic actually behaves in practice
  • Where hidden risk exists in your configuration
  • How changes impact downstream CX workflows
  • What breaks under AI + automation updates
  • How to reduce testing and validation cycles immediately

Fill out the form now to book your session!

Limited Availability

CCW sessions are scheduled in advance. Once slots are filled, availability onsite will be extremely limited. Book now to reserve your spot!

Security & Confidentiality

All configuration files are handled securely and used only for your private CCW working session.

Not going to CCW?

No worries, schedule a quick meeting here and we’ll connect separately!

Schedule A Meeting