As the contact center landscape continues to evolve, an ever growing number of organisations have started to focus on migrating from traditional, on-premise contact center operations to the cloud. For many organizations, the contact center is the face of the brand and...

To remain competitive and provide the expected customer experience, more and more organisations are looking at cloud contact center solutions – and to you, as a partner, to support their cloud migration projects. To support your customers in the best way possible, as...

If you're migrating to a cloud contact center, you'll want to equip yourself with the tools and technologies to make the transition as smooth and effective as possible. At Occam, we help our clients make the leap by preventing avoidable setbacks through our advanced...