How Razor Ensures
Seamless Outbound
Voice Operations

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Ensuring exceptional customer interactions requires reliable and
high-quality outbound voice communications.

Razor’s Outbound Voice Assurance solutions empower your organization to maintain superior call performance, proactively address issues, and safeguard against fraud, ensuring world-class customer interactions every time, everywhere.

The Challenges Faced by Organizations

1. Maintaining Call Quality Across Diverse Routes

Variations across multiple carriers with different performance and network conditions can lead to inconsistent call quality, resulting in poor customer experiences.

2. Detecting and Preventing Telecom Fraud

Outbound voice channels are susceptible to fraudulent activities such as early charging fraud and call looping, which increase costs and disrupt services.

3. Ensuring Carrier Performance and Compliance

Monitoring carrier performance to ensure adherence to service level agreements is essential for maintaining optimal communication standards and ensuring value for money.

4. Managing Global Coverage and Connectivity

Establishing and maintaining reliable outbound voice communications across multiple countries and networks presents challenges in consistency and reach.

Ready to deliver the best customer experience?

Contact Occam today and discover how we can help you Optimize your Contact Center Efficiency with Razor

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How Razor Addresses These Challenges

1. Proactive Call Quality Monitoring
Razor conducts automated, scheduled testing of voice circuits and channels, providing continuous verification of call quality across all routes. By measuring key performance indicators such as Mean Opinion Score (MOS), Caller Line Identification (CLI Presentation), latency, jitter, and packet loss, Razor ensures optimal call performance and a superior customer experience.

  2. Comprehensive Fraud Detection and Prevention

Utilizing advanced monitoring techniques, Razor identifies and mitigates fraudulent activities across your voice routes. This proactive approach protects your organization from financial losses and service disruptions caused by telecom fraud.

  3. Continuous Carrier Performance Evaluation

Razor offers ongoing assessment of carrier performance, ensuring compliance with service level agreements and facilitating prompt resolution of any issues. Detailed Call Detail Records (CDRs) provide insights necessary for swift fault identification and correction.
  4. Extensive Global Reach

With the capability to test voice routes in over 150 countries and access to 560 international mobile network operators, Razor ensures consistent and reliable outbound voice communications worldwide. This extensive coverage guarantees that your customers receive world-class interactions, regardless of location.

Key Features of Razor’s Outbound Voice Assurance

Automated Scheduled Testing
Eliminates manual effort by automating the testing of voice channels and circuits, ensuring consistent quality and performance.
Detailed Analytics
Offers comprehensive insights into call quality metrics and carrier performance, supporting informed decision-making.
Extensive International Coverage
Facilitates global testing and assurance of voice routes, ensuring reliable communication across diverse regions.
Real-Time Alerts
Provides immediate notifications of performance issues, enabling rapid response to maintain high service standards.
Fraud Detection Tools
Identifies and mitigates various types of telecom fraud, protecting your organization from financial and operational impacts.

Ready to deliver the best customer experience?

Contact Occam today and discover how we can help you Optimize your Contact Center Efficiency with Razor

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Benefits of Implementing Razor

Enhanced Customer Experience

By ensuring high-quality outbound voice communications, Razor contributes to superior customer interactions, fostering trust and satisfaction.

Operational Efficiency

Automated testing and real-time monitoring streamline operations, reducing manual intervention and enabling prompt issue resolution.

Cost Savings

Proactive fraud detection and performance monitoring minimize financial losses and optimize resource utilization.

Regulatory Compliance

Continuous carrier performance evaluation ensures adherence to industry standards and contractual obligations.

What Our Customers have to say:

Seamless customer experience, even during peak times!

“Razor has completely transformed how we manage our outbound voice operations. The proactive call quality monitoring has helped us ensure a seamless customer experience, even during peak times.”

— Liam T., Head of Customer Experience

Real-time alerts and fraud detection tools have been game-changers

“We were facing frequent issues with call quality and fraud on our outbound routes. Razor’s real-time alerts and fraud detection tools have been game-changers, saving us time and money while protecting our reputation.”

— Emily R., Director of Operations

The detailed analytics are incredible!

“The insights we get from Razor’s detailed analytics are incredible. It’s allowed us to optimize carrier performance and maintain compliance, all while improving call quality for our customers worldwide.”

— James M., IT Manager

Razor’s Outbound Voice Assurance solutions provide the tools and insights necessary to maintain exceptional outbound voice communications.

By proactively addressing challenges and ensuring consistent performance, Razor enables your organization to deliver world-class customer interactions every time, everywhere.
Experience the assurance that comes with reliable and high-quality outbound voice communications. Contact us today to learn more about how Razor can elevate your customer interactions.

Why Choose Occam?

Innovation

At Occam, we’re always integrating the latest AI and machine learning advancements into Razor, ensuring you’re equipped with cutting-edge contact center technology.

Reliability

Known for our reliability, Occam has a longstanding reputation for enhancing system performance with Razor and swiftly resolving issues to minimize your downtime.

Customer Focus

We tailor Razor solutions to meet your specific needs, actively incorporating your feedback to enhance your customer service capabilities.

Cost Saving

Implementing Razor can significantly cut your operational costs through automation, reducing the need for manual testing and effectively preventing costly downtimes.

Seamless Integrations

Razor integrates seamlessly with leading contact center platforms, enhancing your existing infrastructure without the need for extensive modifications.

Choosing Occam and Razor

Means partnering with a team committed to your success, helping you navigate the challenges of today’s dynamic contact center environment

Want to know more about how Occam can help you enhance your contact center operations?

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